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FAQ

 

Do you ship internationally? 

Yes, We ship worldwide. International shipping is a flat rate of $18. International orders can take up to 2 weeks to arrive once shipped and do not receive a tracking number. If you require a tracking number for an International order please email us prior to ordering.

 

 Can you do express shipping?

All of our domestic orders are shipped express (once the order is ready), which takes 2-3 days from Western Australia

 

How long will my order take?

As all of our moccasins and accessories are handmade to order please allow up to 14 days for your order to be made before it is shipped.  However, most orders are made within a few days of your order being placed and shipped by the Monday & Tuesday of the following week. We aim to get your orders out to you as fast as we can!

 

What size should I order?

The best way is to measure your little ones feet in CM and determine their size using our size chart.

 

How can I contact you?

Feel free to contact us at hubbleandduke@gmail.com with any questions that you may have. Please email us rather than DM on Instagram or via our Facebook message page as we reply to emails daily.

 

Do you offer exchanges/refunds?

We want you to be completely satisfied with your latest HUBBLE AND DUKE items. If you are unhappy for any reason, we’ll gladly accept a return/refund of any full priced item within 14 days of item received. Sale items must be returned within 7 days and will only be offered a store credit. Items returned outside this period will not be accepted. We do not offer exchange.

Items must be returned in original condition, unworn, unaltered, unwashed, with their tags attached. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.

To advise us of your wish to return an item, please got to the RETURNS page and enter your Order Number and Email address. Then you can select which item you would like to return and it will automatically email us at returns.hubbleandduke@gmail.com

We will then be in contact with you to arrange your refund.

Please refer to our RETURN POLICY PAGE for further terms and conditions. 

Do you offer wholesale?

We welcome wholesale inquiries, please email us at wholesale.hubbleandduke@gmail.com

We will confirm via email if we think your store will be suitable to stock HUBBLE + DUKE.

Happy shopping!