Refunds and Returns
HUBBLE + DUKE
RETURNS + REFUNDS PRIOR TO 16 December 2023Please note all returns and refund requests for orders before 16 December 2023, prior to Hubble and Duke Kids Pty Ltd taking over www.hubbleandduke.com.au, are the liability of Hubble and Duke Australia Pty Ltd.
Should you require an exchange for sizing needs please contact us via email to arrange this. Once your return items are received a store credit will be issued for the value of the items purchased will be issued to you via email (valid for a period of twelve months) for you to re-purchase the new sizes you require.
In addition to this you will need to print the returns form below and/or include you original invoice (provided to you in your returns email) and include this in your return parcel (please note any returns received without this cannot be processed).
JELLY SANDAL SIZE EXCHANGES
In the case of Jelly Sandal size exchanges, we were very specific about the sizing with the sandals and encouraged everyone to size up, if you have found that the sandals are not the correct fit please return them to us via POST by returning the original invoice with current order details,
NOTING the sizes you wish to exchange for
and include a self addressed Pre-Paid envelope so that we can process exchanges as quickly as possible.
Please kindly contact us via our Contact Us page or email (firstname.lastname@example.org) and we will respond to you within 24-48 hours. We endeavour to process exchanges and credit notes as quickly as possible however please allow up to 7-14 days during busy periods.
All international sales are final.
In the unlikely event of a manufacturing fault, we will gladly replace or refund items if they are defective or damaged or are significantly different from our item description.
RETURN TO SENDER
In the unlikely event that your order is returned to us by the shipping provider you will be required to pay the shipping charge again, should the return of the order be our error we will gladly cover the shipping costs to re-send your item.
HUBBLE + DUKE RETURNS
PO Box 2 Hyden WA 6359