How long will it take for my order to leave the studio and arrive to my door?
We are based in Fremantle Western Australia. We process your orders as soon as we can though please keep in mind time differences play a role in when your order can be printed, packed and shipped.
We aim to dispatch all orders within 1 – 5 days and have recently switched from using Australia Post to Sendle couriers to delivery in a timely and efficient fashion. You will be sent an automatic shipping confirmation email including tracking number once complete.
Once shipped, orders will take approx. 3-6 days to arrive (W.A 1-3 days), they may sometimes take longer due to weekends, public holidays etc. You will be able to track your order in real time via the SENDLE website.
International orders are shipped with DHL and may take up to 10-14 days to arrive, depending on location and transit variables (weather, shipping dates, efficiency of local carriers). DHL provides a tracking number so you are able to keep an eye on your parcels progress via the DHL online platform. http://www.cn.dhl.com/en/ecommerce.html
Please ensure you leave enough time for your parcels to arrive if required for a special occasion! Shipping companies do not tend to understand last minute urgencies! Its also a good idea to send us an email if your order is urgent as we may be able to send it with Express post however there will be an additional shipping charge.
Please note if we are launching a new season or are in the midst of a sale, dispatch can often take over a week. We are a small team of only three and we work as hard as possible to ship all orders as soon as we can! First ordered, first shipped.
How much does shipping cost ?
Hubble + Duke posts with SENDLE post service within Australia is $12.00 (this is the cost for a standard 500g package and the majority of our orders will be over and above this weight and price bracket), this is standard shipping 3-6 working days, please contact us if express post is required.
NZ: NZ orders are a flat rate of $15.00.
All Other Countries: $20.00.
We offer FREE shipping for all Australian orders above $200.00
Unfortunately, at this time we are no longer able to offer Free International Shipping as bulky orders which include gumboots and shoes will often cost far more than our flat rate of $20 to ship internationally.
New Season Launch + Sales:
We love new seasons and sales! We are just as excited to ship as you are to receive.
Please be mindful our small team work extremely hard during these busy periods to provide you with the best service and shipping timeframes possible. We will always endeavor to respond to your emails though it may take us longer than usual. Hubble + Duke is a Monday – Friday running studio so daily duties and postage timeframes correspond to these days.
During these busy weeks we are also unable to make changes to your orders, our system does not allow these to be officially edited. Please wait for your items arrive and act accordingly through our returns process. We would hate for small changes to create large problems from both our customers and our inventory systems.
Hooray, your beautiful H+D pieces will be with you soon!
Please note that all orders are shipped to the postal address provided. Our systems may not pick up if your street number is invalid or the address contains spelling errors etc.. It is the customers responsibility to supply the correct address. If you have had issues with Courier services finding your address, please consider an alternative delivery address.
Sendle is not able to deliver to PO Boxes at this time, please provide an alternative address.
If you have concerns about your order or require your order by a certain date please send us an email at email@example.com with enough time to allow for shipping, we will do our very best to get it to you in time.